Optimize your customer satisfaction
Der Cogia CXM ist Ihre Zentrale für das gesamte Management von Kundenfeedback. Alle Rückmeldungen an einem Ort, intuitives and efficient issue management and extensive analyzes - supported by artificial intelligence.
your headquarters
Use your customers' feedback to improve your products, strengthen customer relationships and increase customer loyalty.
1. Collect
All customer feedback is collected centrally.
2. Supervise
The Hot Alert Manager reacts immediately to (critical) feedback.
3. Analyze
The data is analyzed and statistically processed in a central dashboard: clear, filtered, exportable.
4. Plan
The necessary actions are assigned directly in the tool to those responsible for customer-centric action management.
Unique
Social Media Monitoring
Keep an eye on all touch points. Communicate with all customers on social media and web.
Powerful BI reporting
Extensive report functions, directly integrated in CXM. Simple self-reporting through intuitive filters.
Safe & reliable
Hosted in a German data center,
certified according to ISO 27001/PCI-DSS.
SLA: up to 98.5% reliability.
Daily backups.
All in one platform
Cogia CXM covers the entire process of data acquisition and analysis.
This allows for a unified, consistent
Interface, fast training and high
data compatibility.